We have put together a set of frequently asked questions and their answers. We hope this will provide useful information for our customers and put you at ease with any concerns you may have. If you don't see your specific question here, please contact us and any one of our staff will be happy to help
I'm afraid not as past experience has shown that this can cause upset especially with dogs. We find with kindness and love dogs are at ease with our routine and don't suffer separation anxiety.
In this very rare case we would get in touch with your emergency contact
We would be grateful if you would inform us at the time of booking so we can have a suitable quiet kennel or chalet for them. We never force a dog into greeting us, they will come to us in their own time. Trust is the key, as soon as a pet knows you are not a threat. We will give you an honest opinion on how your pet has been
Of course, we encourage owners to come and meet us. We are open 7 days a week between 10am and 12 noon for viewings and you do not have to make an appointment.
Cats - Feline Enteritis, Cat Flu
Dogs - Parvovirus, Hard Pad, Distemper, Leptospirosis, Par-influenza and Kennel Cough at least 14 days prior to boarding.