Frequently Asked Questions

We have put together a set of frequently asked questions and their answers. We hope this will provide useful information for our customers and put you at ease with any concerns you may have. If you don't see your specific question here, please contact us and any one of our staff will be happy to help

Can my friends or relatives visit my pet whilst I'm away?

I'm afraid not as past experience has shown that this can cause upset especially with dogs. We find with kindness and love dogs are at ease with our routine and don't suffer separation anxiety.

What if my pet is not settling in?

In this very rare case we would get in touch with your emergency contact

My Dog / Cat is very nervous.

We would be grateful if you would inform us at the time of booking so we can have a suitable quiet kennel or chalet for them. We never force a dog into greeting us, they will come to us in their own time. Trust is the key, as soon as a pet knows you are not a threat. We will give you an honest opinion on how your pet has been

Can I come and look around before my pet is due in?

Of course, we encourage owners to come and meet us. We are open 7 days a week between 10am and 12 noon for viewings and you do not have to make an appointment.

Vaccination Requirements

Cats - Feline Enteritis, Cat Flu

Dogs - Parvovirus, Hard Pad, Distemper, Leptospirosis, Par-influenza and Kennel Cough at least 14 days prior to boarding.